HOW DO I RECOVER MY PASSWORD?
Your username is easy to find: it's your email address. To find your password, click "Login" on the home page menu, then click "Forgotten password". Enter your email address and we will send you a new password by email.
HOW DO I CHANGE MY ACCOUNT INFORMATION?
Identify you (login) using your email address and password, you can then change your account addresses in the "See addresses" section.
HOW TO FIND THE DETAILS OF MY ORDER?
You have the option to find your order details as well as your old orders, on your account (logging in) in the "Order History" section.
HOW TO RECEIVE OR NOT RECEIVE THE NEWSLETTER ?
You can receive all the good mokaite-boutique.com by subscribing to our newsletter, by clicking on "Subscribe to the Newsletter" at the bottom of the home page of the mokaite-boutique.com.
If you no longer wish to receive our newsletter, you can delete yourself directly in one of our newsletters, by clicking on the link « unsubscribe from this list « at the bottom of the mail.
HOW DO I ACCESS YOUR INFORMATION?
The General Terms of Sale, the General Conditions of Use, the Legal Notes, the Right of Return and Customer Service are accessible directly at the bottom of the home page of the mokaite-boutique.com.
CAN I CANCEL OR CHANGE MY ORDER?
No, once the order has been placed and the payment has been validated, no changes or cancellations can be taken into account. However, you can return a product after receipt using the return procedure.
HOW DO I KNOW MY ORDER HAS BEEN REGISTERED?
Once your order is validated, you will automatically receive an email from us presenting the summary of your order. If you have not received an email from us, check the card for my orders. If nothing appears, it means that your order has not been registered.
WHERE'S MY ORDER?
You can check the status of your order and track its shipment at any time using the Tracking Number received together with the order confirmation email.
IN WHICH COUNTRIES DOES IT DELIVER?
Only in the countries listed when creating your login on the site.
WHAT ARE THE DELIVERY TIMES?
Outside of the holiday season, sales or public holidays, your order will be processed within 24 hours (business days) and will then be sent to you by the transport service.
The indicative delivery times of the courier are 6 working days from the validation of your order on mokaite-boutique.com.
These deadlines are provided for information purposes only and are subject to change, particularly during periods of high demand.
WHEN ARE THE NEW PRODUCTS RELEASED?
Sign up for our Newsletter to stay up to date on our latest news.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
You can pay for your order by credit card via Shopify payment or directly through your PayPal account. All payments are secure.
WHAT ARE THE TAXES TO BE PAID?
None, all prices are shown in Euro or CHF, taxes (VAT) and import duties and taxes for Switzerland are included.
DO YOU MAKE GIFT CARDS?
No, we do not provide this option yet but we are working on it and hope to offer it as soon as possible.
WHERE ARE YOU SHIPPING FROM?
We ship all orders from our atelier Giolisà couture srls in Fabriano, for deliveries to Switzerland some shipments can be made directly from a warehouse in Switzerland.
HOW MUCH DOES SHIPPING COST?
Shipping is free for all orders.
I HAVEN'T RECEIVED MY ORDER YET. What should I do?
Check the status of the order you can track its shipment at any time through the Tracking Number received together with the order confirmation email.
Verify that the address specified for sending is correct.
In case of a non-delivery notice, follow the instructions provided in the notice or contact the courier responsible.
For further assistance, please contact us by email.
CAN I CHOOSE THE DAY AND/OR TIME OF DELIVERY?
No, unfortunately it is not possible to choose a specific time and day. You can always try to contact the courier indicated in the shipping confirmation email directly.
HOW CAN I CONTACT YOU?
For any questions, you can contact our customer service at the email address : firstname.lastname@example.org. We will get to you as soon as possible.
RETURN AND REFUND OR EXCHANGE
CAN I RETURN AN ITEM?
Yes, if you are not satisfied with an item upon receipt of your order, returns are allowed up to 14 days after receipt.
WHAT SHOULD I DO TO RETURN AN ITEM?
To return an item, all you have to do is fill out the Return Form and follow the instructions on the form.
The item must be new in its original packaging with tags.
Once you return the item and after verifying its condition, you will receive a refund with the same payment method used by the customer.
Please note that the return costs will be at your charge.
CAN I SEND THE RETURN WITH A CARRIER OTHER THAN THE ONE DELIVERING THE ORDER?
Yes, you can choose a different service from the one that delivered the package to you.
HOW TO CHOOSE THE SIZE ?
Choose your usual S/M/L size and for more information on each description of our items you will find the size guide.
HOW TO WASH LAUNDRY CLOTHES?
See the label on the product. Do not use the dryer but well air dry.
We provide you with our tips for washing and using ecological detergents below:
- Machine wash: if the garments are not very dirty or stained, the programme to be set will not exceed 30 degrees; even if the linen can withstand much higher temperatures, do not exceed the recommended temperature. By pouring a little bit of bicarbonate together with the liquid ecological detergent the results will be excellent; moreover, to avoid deforming or wrinkling the linen fabrics too much, it is recommended to avoid using the dryer but hang out the garments directly in the sun, if possible.
- Hand-Wash: those rules should also be observed when washing by hand with warm/hot water and a drop of neutral detergent and bicarbonate. Sodium bicarbonate, among its many properties, increases the cleaning power of detergents, both by hand and in the washing machine.
- Dry cleaning is recommended if you want to maintain the appearance of the garment as it was when you bought it.