Right of Return Policy
Pursuant to the EU legislation of the Consumer Code, the Customer/Buyer has a period of (14) fourteen working days from the delivery of his order to exercise the right of return and then return the product to the seller for exchange or refund without penalty. Only the only costs of return will be at the Customer/Buyer's caries.
Returns must be made in their original and complete condition (product(s), accessories, original packaging, etc.) including the completed Return Form, accompanied by the purchase document, allowing new conditions permetting their re-sale.
You can replace the size and/or color of an item only once. Once replaced, the Customer/Buyer can no longer have the right of return.
Products worn, damaged, dirty or incomplete will not be refunded.
For packages from European Union countries, the shipping address is as follows:
GIOLISÀ COUTURE srls, Via Domenico Berti 9, I-60044 Fabriano (AN)
For packages from Switzerland (subject to customs), the shipping address is as follows:
YUMYTECH Sàrl, Route d'Ambilly 38, CH-1226 Genève
In case of damage to the goods during transport, GIOLISÀ COUTURE srls or YUMYTECH Sàrl will notify the Customer/Buyer, to allow him to promptly file a complaint against the courier he has chosen and obtain the relative refund; the product will then be made available to the Customer/Buyer, at the same time cancelling the return request.
GIOLISÀ COUTURE srls will not be liable in any way for damage, theft, loss occurred during or in any case depending on the shipment for return.
In order to exercise the right of return, the buyer must send a communication to mokaite-boutique to this effect, within the indicated deadlines, to the following email address firstname.lastname@example.org, fill out and send back together with the product the appropriate Return Form received with the product.