The sale and shipment of the products presented on the Website is intended only for the countries included among those displayed when creating your account on the Website. Purchase requests from other countries not included in the list will not be accepted by the Seller.
Deliveries are made during office hours from Monday to Friday, excluding holidays.
You will find in the shipping confirmation email all the details relating to the type of forwarder to which your order has been entrusted.
All orders are processed automatically and we are unable to change shipping and delivery times.
Where is my order?
You can check the status of your order and track its shipment at any time using the Tracking Number received together with the order confirmation email.
Where do you ship from?
We ship all orders from our atelier Giolisà couture srls in Fabriano, for deliveries in Switzerland, some shipments can be made directly from a warehouse in Switzerland.
I haven't received my order yet. What should I do ?
- Check the status of the order: you can track the shipment at any time using the Tracking Number received together with the order confirmation email.
- Check that the address indicated for shipping is correct. In presence of a non-delivery notice, follow the instructions provided in the notice or contact the forwarder in charge.
For further assistance, contact us, we will be happy to help you.
Did you receive an item that you did not order?
If you have received an item that you have not ordered, we ask you to complete the Return Form received together with the product, and attach it to the returned product. Also, see the procedure to be adopted in the Right of Return section.
When we receive the return, we will follow your instructions (send you the correct item or refund you).
What if the package you received is damaged?
In addition to the box, one item is also damaged.
In this case you are required to check, in the presence of the forwarder's employee, the conditions of the packaging of the goods and its contents upon delivery and immediately detect the damage.
In the event of damage in transit, any protest must be submitted to the Seller within (3) three days of delivery.
Can I choose the day and / or time of delivery?
Unfortunately no, it is not possible to choose the specific time and day. You can still try to contact the forwarder indicated in the shipment confirmation email directly.